Privacy Policy

Last updated: 2 April 2026

1. Who We Are

FreedomHub is a trading name of K2019116094, a registered South African business operated by Claire Boshoff. We provide AI automation, business coaching, and transformation services.

Contact: hello@freedomhub.io

Website: https://freedomhub.io

2. Information We Collect

We collect information you provide directly to us, including:

  • Contact information: name, email address, phone number
  • Business information: company name, role, industry
  • Communication records: emails, form submissions, booking requests
  • Payment information: processed securely through PayPal (we do not store card details)

We also collect information automatically when you visit our website:

  • Usage data: pages visited, time spent, referring URLs
  • Device information: browser type, operating system, screen resolution
  • Analytics data: collected via Google Analytics 4 (anonymised)

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Respond to your enquiries and booking requests
  • Send you resources you have requested (e.g., the Freedom Guide)
  • Send relevant updates about our services (only with your consent)
  • Process payments and manage your account
  • Analyse website usage to improve your experience
  • Comply with legal obligations

4. POPIA Compliance

As a South African business, we comply with the Protection of Personal Information Act (POPIA). This means:

  • Lawful processing: We only process your personal information with your consent or where we have a legitimate interest
  • Purpose limitation: We only use your data for the purposes stated at the time of collection
  • Minimality: We only collect information that is necessary for the stated purpose
  • Retention limitation: We do not keep your data longer than necessary
  • Security safeguards: We take reasonable measures to protect your personal information

Information Officer: Claire Boshoff — hello@freedomhub.io

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

  • Service providers: who assist in delivering our services (e.g., payment processing, email delivery)
  • Legal requirements: if required by law, regulation, or legal process

All service providers are required to protect your information and only use it for the specific services they provide to us.

6. Cookies and Tracking

Our website uses Google Analytics 4 to understand how visitors interact with our site. GA4 collects anonymised data including pages visited, session duration, and general location (country/city level). No personally identifiable information is sent to Google Analytics.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

7. Your Rights

Under POPIA, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to the processing of your personal information
  • Withdraw your consent at any time
  • Lodge a complaint with the Information Regulator

To exercise any of these rights, email us at hello@freedomhub.io.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we securely delete or anonymise it.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. International Transfers

Some of our service providers operate outside South Africa. Where personal information is transferred internationally, we ensure adequate protection is in place as required by POPIA.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

14. Information Regulator

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa: